Our passengers often ask the following questions before booking an airport taxi in Barajas , Gatwick Stansted or Luton. If you have a question that is not answered below, please contact us by email or call for an immediate answer:

How will I locate mydriver after the flight arrives to the airport in Madrid?
Your driver will meet you at the exit from the customs hall inside the airport terminal. Drivers will hold a sign with your name written upon it. The airport terminal can be very crowded, therefore if you cannot locate your driver, please contact us immediately , so we will call the driver and arrange an easy meeting point for you in the airport terminal.

What will happen if our flight gets delayed?
We operate 24 hours and monitor all incoming flights in Madrid . So it does not matter how delayed your flight is, or how early it is, there will be a driver waiting for you at no extra cost. you can also contact us to let us know about any delay .

How long will the driver wait for us to clear customs?
The driver will normally wait 40 minutes for you before he makes any enquiries. He will check with the information desk and page your name and wait another 10 minutes for you before he leaves the terminal. We strongly recommend that you call us, if you think it will take more time to leave customs, so we can tell the driver to wait for you at the airport terminal.

How long does the journey take from the airport to Madrid City?
It takes 35-60 minutes from Barajas airport to Madrid and 55-75 minutes from Gatwick to Madrid City, depending on the time of the day.